GoalieMonkey.com Website Contact Information
| Warehouse Mailing Address: | Online Customer Service Hours: |
GoalieMonkey.com® (web sales only) 1550 Magnolia Ave., Ste. 101 Corona, CA 92879 | Monday - Friday: 6:30a.m. - 6:00p.m. Pacific Saturday: 6:30a.m. - 3:00p.m. Pacific Sunday: CLOSED |
| Customer Service: International Orders: Canadian Orders: Warranty: | 888 945 4295 951 479 4545 951 479 4545 951 271 4159 | Click here to email goalie@monkeysports.com Click here to email regarding International Orders Click here to email regarding Canadian Orders Click here to email the Warranty Department |
Due to the high volume of e-mails received daily, please expect a delayed response.
All urgent matters, such as Order Changes and Order Cancellations should be done via telephone, NOT e-mail.
All urgent matters, such as Order Changes and Order Cancellations should be done via telephone, NOT e-mail.
MonkeySports Superstore Retail Locations Click on a store location to view information
Pricing Policy
Here at GoalieMonkey.com®, we offer the highest quality Hockey Equipment at the great prices. Your continued support allows us to purchase equipment in such large quantities that we can offer the lowest prices possible. We do not offer a price match guarantee at this time.
Prices at GoalieMonkey.com® are subject to change.
The price paid at the time of your purchase is the final price. No adjustments are given once you have made your purchase.
Prices at GoalieMonkey.com® are subject to change.
The price paid at the time of your purchase is the final price. No adjustments are given once you have made your purchase.
Choosing A Shipping Method:
Delivery times are calculated in business days, weekends, holidays and the day of shipment does NOT count towards the delivery time. (i.e. if we ship on Friday a 2nd day air package, the arrival date will be the following Tuesday.)
Billing Discrepancies:
Please be advised that Orders with Different Bill to and Ship to Addresses, Card Holder Name Different than Name on Order, or other issues may be subject to delays due to our strict verification process. You may receive a call to confirm information before order is shipped.
The GoalieMonkey.com® Warehouse is located in Southern California, so choose your shipping times accordingly GROUND SHIPPING ORDERS MAY TAKE UP TO 48 HOURS TO PROCESS. If you absolutely need it by a certain day then choose one of the air services.
The above charges are per shipping box. For larger orders we will e-mail you a shipping quote.
Air Orders:
All AIR orders placed prior to 11:00 a.m. PST will usually ship that same day (assuming all items are in-stock). Any order placed after 11:00 a.m. on Friday will be shipped the following non-holiday Monday.
Pickups:
Orders leaving GoalieMonkey.com® are picked up Mondays through Fridays only. Overnight orders that ship on Friday will be delivered the following Monday, unless you choose the Saturday delivery option.
Shipping To P.O. Boxes:
UPS will not ship to PO Boxes, please use a physical street address. Orders that are refused will be charged the original shipping plus return shipping to us and a 5% re-stocking fee. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.
Address Changes:
Please verify the accuracy of your shipping address before submitting your order; a fee of $14 per package will be assessed for each address change once the order has left our Warehouse.
Shipping To Canada:
For Information on shipping to Canada, pleas Click Here.
Delivery times are calculated in business days, weekends, holidays and the day of shipment does NOT count towards the delivery time. (i.e. if we ship on Friday a 2nd day air package, the arrival date will be the following Tuesday.)
Billing Discrepancies:
Please be advised that Orders with Different Bill to and Ship to Addresses, Card Holder Name Different than Name on Order, or other issues may be subject to delays due to our strict verification process. You may receive a call to confirm information before order is shipped.
Shipping Method | Charge | Delivery Time |
Ground | $11.98 - $14.98 | (5-7) Business Days |
3 Day Select | $30 - $260 | (3) Business Days |
2nd Day Air | $40 - $255 | (2) Business Days |
Next Day Air | $45 - $235 | (1) Business Day |
Saturday Delivery | $70 - $290 |
PLEASE NOTE - UPS does NOT guarantee Residential Next Day Deliveries
No refunds are provided for next day charges to residential addresses.
In some cases these rates are estimates and shipping cost may need to be adjusted.
We will notify you prior to shipment.
Does not include Handling Charge, see chart below for rate breakdown.
No refunds are provided for next day charges to residential addresses.
In some cases these rates are estimates and shipping cost may need to be adjusted.
We will notify you prior to shipment.
Does not include Handling Charge, see chart below for rate breakdown.
| UPS Ground Shipping | |||
Order Amount | Shipping Charge | Handling Charge | Total |
$0 - $49.99 | $6.99 | $4.99 | $11.98 |
$50.00 - $98.99 | $8.99 | $4.99 | $13.98 |
$99.00 & up | FLAT $9.99 | $4.99 | $14.98 |
The GoalieMonkey.com® Warehouse is located in Southern California, so choose your shipping times accordingly GROUND SHIPPING ORDERS MAY TAKE UP TO 48 HOURS TO PROCESS. If you absolutely need it by a certain day then choose one of the air services.
The above charges are per shipping box. For larger orders we will e-mail you a shipping quote.
Air Orders:
All AIR orders placed prior to 11:00 a.m. PST will usually ship that same day (assuming all items are in-stock). Any order placed after 11:00 a.m. on Friday will be shipped the following non-holiday Monday.
Pickups:
Orders leaving GoalieMonkey.com® are picked up Mondays through Fridays only. Overnight orders that ship on Friday will be delivered the following Monday, unless you choose the Saturday delivery option.
Shipping To P.O. Boxes:
UPS will not ship to PO Boxes, please use a physical street address. Orders that are refused will be charged the original shipping plus return shipping to us and a 5% re-stocking fee. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.
Address Changes:
Please verify the accuracy of your shipping address before submitting your order; a fee of $14 per package will be assessed for each address change once the order has left our Warehouse.
Shipping To Canada: For Information on shipping to Canada, pleas Click Here.
All Returns or Exchanges must be completed within 30-days of original shipping date. All items must be new, unused, and in the original box and packaging. Items purchased on GoalieMonkey.com® may not be returned to any of the retail store locations. Please make sure the item(s) you wish to return meet this criteria before proceeding to the return steps below.
Return Information About Specific Items:
Sharpened Skates are NOT Exchangeable or Returnable. Do not sharpen skates until you are sure that they fit correctly. Custom Orders, Special Orders, Team Orders, or Other Special Accommodations are NOT returnable or exchangeable for any reason. Jocks/Undergarments are Non-Returnable/Non-Exchangeable for ANY reason.
How To Return An Item:
We Will Not Accept Returns With Shipping Labels Attached Directly To Product Packaging:
Exchanges:
GoalieMonkey.com® will gladly accept exchanges on all non-clearance products within 30 days of purchase. Please contact us for return/exchange information. Customer must pay for shipping both directions. We will not accept exchanges on custom goalie equipment or clearance items.
Refunds:
Refund returns are subject to a 5% restocking fee plus the original cost of shipping. Please note that the original cost of shipping will be charged back to the customer.
Express Exchange:
Express service is available for a $5 service charge. If upon receipt of products the customer desires a new item sent out immediately then the express service is for you. We can charge your credit card for the new item plus shipping (there is no Free Shipping on exchanges); then, when the original item is received, we will refund you the full price of the original item.
Clearance / Closeout Items:
ALL SALES ARE FINAL. Clearance items can NOT be returned or exchanged. All clearance or closeout items have limited quantities and are sold on a first-come, first-serve basis. Clearance Leg Pads may be exchanged within 30 days of purchase for an item of the same type.
Custom Items:
Custom Items are not eligible for Returns or Refunds.
All products sold by GoalieMonkey.com® are brand new, first quality (unless otherwise noted) with full factory warranties. Please check all items upon receipt, if there is a problem with your order please contact customer service as soon as possible. NO returns will be accepted of used items! All tags must be attached and original packaging must be included with returned items.
We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit statement.
Return Information About Specific Items:
Sharpened Skates are NOT Exchangeable or Returnable. Do not sharpen skates until you are sure that they fit correctly. Custom Orders, Special Orders, Team Orders, or Other Special Accommodations are NOT returnable or exchangeable for any reason. Jocks/Undergarments are Non-Returnable/Non-Exchangeable for ANY reason.
How To Return An Item:
- Step 1: PPlease call 1 888 945 4295 to obtain a Return Authorization (RA) Number. We will NOT accept any returns without an Return Authorization Number. All Packages without an Authorized Return Number will be refused! Step 2: Fill out a Return & Exchange Form, please Click Here to print out the form. The form is in PDF format. If you don't have Adobe Reader installed, Click here to download Adobe Reader for free. Step 3: Return the item with its original packaging to:
- GoalieMonkey.com Returns Dept. 1550 Magnolia Ave #101 Corona, CA 92879
- Please do not attach or tape any Shipping Label Directly on a Skate Box or Shoe Box. Doing so will result in the exchange being denied. Please do not use a Shoe Box as your shipping box. Doing so will result in the exchange being denied. At GoalieMonkey.com® we do not sell used merchandise and we would not want to give other customers the impression that we do by the sight of used packaging.
We Will Not Accept Returns With Shipping Labels Attached Directly To Product Packaging:
Exchanges:
GoalieMonkey.com® will gladly accept exchanges on all non-clearance products within 30 days of purchase. Please contact us for return/exchange information. Customer must pay for shipping both directions. We will not accept exchanges on custom goalie equipment or clearance items.
Refunds:
Refund returns are subject to a 5% restocking fee plus the original cost of shipping. Please note that the original cost of shipping will be charged back to the customer.
Express Exchange:
Express service is available for a $5 service charge. If upon receipt of products the customer desires a new item sent out immediately then the express service is for you. We can charge your credit card for the new item plus shipping (there is no Free Shipping on exchanges); then, when the original item is received, we will refund you the full price of the original item.
Clearance / Closeout Items:
ALL SALES ARE FINAL. Clearance items can NOT be returned or exchanged. All clearance or closeout items have limited quantities and are sold on a first-come, first-serve basis. Clearance Leg Pads may be exchanged within 30 days of purchase for an item of the same type.
Custom Items:
Custom Items are not eligible for Returns or Refunds.
All products sold by GoalieMonkey.com® are brand new, first quality (unless otherwise noted) with full factory warranties. Please check all items upon receipt, if there is a problem with your order please contact customer service as soon as possible. NO returns will be accepted of used items! All tags must be attached and original packaging must be included with returned items.
We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit statement.
Accepted Forms of Payment
We accept: Visa, Master Card, American Express, Discover credit cards, PayPal, and United States Postal Service Money Orders.
PLEASE NOTE: We do NOT currently accept gift cards
PLEASE NOTE: We do NOT currently accept gift cards
The customer is responsible for all customs, duties, and taxes of home country on all international orders. When delivered, the delivery person may require an additional payment or you may be billed. This is amount due is the duties and/or customs brokerage fee...this is NOT a shipping charge. Please check your local rules and regulations prior to ordering for the amount of these charges.
Due to Manufacturers Restrictions a limited number of Products may not be available for International Shipping.
INTERNATIONAL: Orders can be placed via online, phone, e-mail or fax.
PHONE: 951 271 4159
FAX: 951 271 4153 (please include item description, size, color, shipping address, billing address, Credit Card information & contact phone #)
EMAIL: Click here to email regarding International Orders
GoalieMonkey.com® Online Store ships anywhere in the world.
The shipping charges quoted on the web site are estimates only. We will e-mail you the actual charge after we receive your order.
GoalieMonkey.com® is dedicated to giving our International customers the very best shipping rates possible. These rates are guidelines used by GoalieMonkey.com® customer service and can vary for remote locations. Please note that as the number of items ordered and number boxed items increase, so does the shipping rates. To ensure your shipping rate, please place your order and immediately call 951-271-4159 and speak with one of our customer service agents.
Due to Manufacturers Restrictions a limited number of Products may not be available for International Shipping.
INTERNATIONAL: Orders can be placed via online, phone, e-mail or fax.
PHONE: 951 271 4159
FAX: 951 271 4153 (please include item description, size, color, shipping address, billing address, Credit Card information & contact phone #)
EMAIL: Click here to email regarding International Orders
GoalieMonkey.com® Online Store ships anywhere in the world.
The shipping charges quoted on the web site are estimates only. We will e-mail you the actual charge after we receive your order.
GoalieMonkey.com® is dedicated to giving our International customers the very best shipping rates possible. These rates are guidelines used by GoalieMonkey.com® customer service and can vary for remote locations. Please note that as the number of items ordered and number boxed items increase, so does the shipping rates. To ensure your shipping rate, please place your order and immediately call 951-271-4159 and speak with one of our customer service agents.
Bongo International Shipping Now Available!
GoalieMonkey.com® has partnered with Bongo International to provide shipping services to our customers worldwide. Bongo International provides our international customers with their very own US shipping address. Once you have a US shipping address, you will be able to make purchases with us as well as other US based online retailers who participate with Bongo International. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders. International customers can save up to 82% off typical international shipping rates by following these four easy steps:
1) Register with Bongo and receive a U.S. shipping address.
2) Enter the Bongo address as both your billing and shipping address.
3) Use the credit card that you have on file with Bongo as the payment method.
4) Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started:
1) Register with Bongo and receive a U.S. shipping address.
2) Enter the Bongo address as both your billing and shipping address.
3) Use the credit card that you have on file with Bongo as the payment method.
4) Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started:
Money Orders
GoalieMonkey.com® accepts United States Postal Service Money Orders only. To place an order for payment by USPS Money Order, please call customer service to place your order first. Please include your order number or a copy of your invoice with your payment and send it to:
MonkeySports.com ATTN: Accounting (Goalie Order #_______) 1550 Magnolia Ave. #101, Corona, CA 92879
Please fill in your order number so we may process your order quickly.
MonkeySports.com ATTN: Accounting (Goalie Order #_______) 1550 Magnolia Ave. #101, Corona, CA 92879
Please fill in your order number so we may process your order quickly.
Custom Orders
Goalie Monkey takes custom goalie orders under the following circumstances:
- Custom equipment can not be returned for ANY reason
- Customer will pay for all incurred shipping charges
- All custom orders must be paid in-full before the order is placed
- Before the order is placed, a "custom number" must be issued from Goalie Monkey
- For any custom goal equipment orders or questions, please call 888 945 4295
Disclaimer
Every effort has been made to provide our customers with the most accurate information possible. However, this site is provided by GoalieMonkey.com® on an "as is" basis. Errors are subject to correction. Pricing and availability are subject to change without notice.
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